Wisdom Waypoints is ready to hire a Customer Service / Administrative Coordinator to work closely with our Communications Director as we continue to grow our rich collection of global offerings. This position will serve a vital frontline role engaging with our community members in a service capacity as well as ideally supporting some of our programming and communication needs. We anticipate this position being approximately 8-10 hours a week. Please note this is a remote role. The salary range is $30-35 per hour.
Our intention is to hire this position as soon as possible. To apply, please submit a 2-4-minute video about why you are the ideal candidate for this role, a brief cover letter, and a CV to: Jeanine Siler Jones, jsilerjones@gmail.com. Please apply by January 31, 2025.
Customer Service / Administrative Coordinator
Job Responsibilities
- Primary Responsibility: Monitor and respond to Wisdom Waypoints customer service inquiries, primarily via email, in a helpful, caring, and timely manner. These inquiries cover a wide range of topics from technical support to billing to matters of a personal nature.
- Help with administrative support for Wisdom Waypoints programs (for ex: Wisdom Practice Book Circles) including items such as program set-up, Zoom set-up, aiding with communication between participants and facilitators if needed, etc.
- Support with posting events, blogs, or other content on Wisdom Waypoints.org as needed.
- Work with the Communications Director to shape and build content for site, newsletter, social media. This could include creating graphics, video/audio edits, or communications depending on the particular candidate’s skills.
Desired Qualifications
- Communication skills: A clear, concise yet warm and caring communication style within the service capacity. Displays an empathic understanding of user needs, while applying a technical capacity to solve problems. Maintains composure when situations become stressful or difficult.
- Problem-solving skills: Willing to research and resolve user challenges with a commitment to follow-through and tenacity.
- Technical knowledge: Some savvy is needed. Familiarity or proficiency with WordPress, Canva, Google Suite, Drop Box, Vimeo, MailChimp, Social Media, etc. would be helpful. Where specific knowledge is missing, a can-do attitude with a willingness to ‘figure it out’ will be necessary. Interest and capacity to learn the specifics of the Wisdom Waypoints website, related vendors, products, and offerings to be able to serve and support the ecosystem.
- Writing skills: Excellent, professional writing skills (articulate and grammatically correct) for both customer service and other communications such as social media. Marketing or design experience is a plus.
- Responsiveness: Ability to work independently, prioritize tasks, and manage time efficiently while communicating as needed when projects will take longer.
- General understanding of, alignment with, and interest in Cynthia Bourgeault’s central Wisdom teaching.
Ideal Candidate
- Gifted, empathetic communicator who embodies a balanced, proactive, self-responsible way of communicating.
- Creative thinker who sees the possibilities in using a digital presence to foster and grow a community to share the vibrancy and mission of this Wisdom path.
- A proactive, can-do, problem-solver who takes initiative and is able to wear many hats across a small organization.
- Quick learner who is detail-oriented and highly organized.
- A Wisdom seeker dedicated to deepening their spiritual work and supporting others doing the same across a global network.